Developing ICT Services in a Low-Resource Development Context

Anna Bon, Hans Akkermans, Jaap Gordijn


Despite an urgent need for social and technological innovation to improve wellbeing of people and communities in poor regions of the world, information and communications technology (ICT) service delivery has not yet been very successful in regions with low levels of literacy, poor infrastructures, and limited purchasing power. High rates of failure, reported in various studies, point at a frequent mismatch between deployed technologies and local needs and contexts. Still, no practical field-validated methodologies for ICT service innovation in low-resource development contexts have been proposed that offer adequate ways to meet local needs and contexts and assess sustainability before deployment. This article outlines a framework for development of ICT services in low-resource development contexts, covering the full lifecycle of ICT service innovation. This framework is based on extensive field research, and shows how a collaborative, adaptive, and iterative methodology can address a set of key sociotechnical concerns and issues widely encountered in developing and emerging countries.


ICT4D; services; context; needs assessment; sustainability

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DOI: 10.7250/csimq.2016-9.05


1. Systematic Mapping Study of Information Technology for Development in Agriculture (The Case of Developing Countries)
Amanuel Zewge, Yvonne Dittrich
The Electronic Journal of Information Systems in Developing Countries  vol: 82  issue: 1  first page: 1  year: 2017  
doi: 10.1002/j.1681-4835.2017.tb00602.x


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