AGGESTAM, Lena; GUDFINSSON, Kristens. The Practice of Business Process Modeling – A Story from the Field. Complex Systems Informatics and Modeling Quarterly, Riga, Latvia, n. 41, p. 1–21, 2024. DOI: 10.7250/csimq.2024-41.01. Disponível em: https://csimq-journals.rtu.lv/csimq/article/view/csimq.2024-41.01.. Acesso em: 7 mar. 2026.