RYCHKOVA, Irina; REGEV, Gil; WEGMANN, Alain. Extending Business Process Models with Appreciation. Complex Systems Informatics and Modeling Quarterly, Riga, Latvia, n. 18, p. 23–46, 2019. DOI: 10.7250/csimq.2019-18.02. Disponível em: https://csimq-journals.rtu.lv/csimq/article/view/csimq.2019-18.02.. Acesso em: 7 mar. 2026.