FELLMANN, Michael; ZARVIĆ, Novica; THOMAS, Oliver. Business Processes Modeling Recommender Systems: User Expectations and Empirical Evidence. Complex Systems Informatics and Modeling Quarterly, Riga, Latvia, n. 14, p. 64–79, 2018. DOI: 10.7250/csimq.2018-14.05. Disponível em: https://csimq-journals.rtu.lv/csimq/article/view/csimq.2018-14.05.. Acesso em: 7 mar. 2026.