ŘEPA, Václav. Building a Process Driven Organization with the Process Normalization Technique. Complex Systems Informatics and Modeling Quarterly, Riga, Latvia, n. 14, p. 22–37, 2018. DOI: 10.7250/csimq.2018-14.02. Disponível em: https://csimq-journals.rtu.lv/csimq/article/view/csimq.2018-14.02.. Acesso em: 7 mar. 2026.