Method and Notation Application for Case Model Creation in the Social Sector

Birger Lantow, Johannes Wichmann, Paul Herzog


Adaptive Case Management (ACM) is an approach for the management of knowledge-intensive processes. “Case Management Model and Notation” (CMMN) is an industry standard that can be used as a notation for process models in the context of ACM. However, CMMN only specifies a notation. Methods for process elicitation and management have not been well addressed by scientific investigations. This work assesses the method support and the feasibility of ACM on the example of a social care company. This company, on the one hand, represents a typical environment for ACM application and, on the other hand, contains some characteristics that are common for the social care industry. Thus, future development directions, a combined process and case approach for the social care company and an evaluation of existing and proposed methodology are provided in a qualitative way.


ACM; Adaptive Case Management; Case Management; Social Sector; Social Companies; Knowledge-Intensive Processes; BPM2.0; BPMN 2.0 CMMN

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DOI: 10.7250/csimq.2019-21.03


1. Empirical evaluation of CMMN models: a collaborative process case study
Ioannis Routis, Mara Nikolaidou, Dimosthenis Anagnostopoulos
Software and Systems Modeling  vol: 19  issue: 6  first page: 1395  year: 2020  
doi: 10.1007/s10270-020-00802-9


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