Method and Notation Application for Case Model Creation in the Social Sector

Birger Lantow, Johannes Wichmann, Paul Herzog

Abstract


Adaptive Case Management (ACM) is an approach for the management of knowledge-intensive processes. “Case Management Model and Notation” (CMMN) is an industry standard that can be used as a notation for process models in the context of ACM. However, CMMN only specifies a notation. Methods for process elicitation and management have not been well addressed by scientific investigations. This work assesses the method support and the feasibility of ACM on the example of a social care company. This company, on the one hand, represents a typical environment for ACM application and, on the other hand, contains some characteristics that are common for the social care industry. Thus, future development directions, a combined process and case approach for the social care company and an evaluation of existing and proposed methodology are provided in a qualitative way.

Keywords:

ACM; Adaptive Case Management; Case Management; Social Sector; Social Companies; Knowledge-Intensive Processes; BPM2.0; BPMN 2.0 CMMN

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DOI: 10.7250/csimq.2019-21.03

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