The Relationship between Task Characteristics, BI Quality, and Task Compatibility: An Explorative Study

Rikke Gaardboe, Tanja Svarre, Tom Nyvang


The purpose of this article is to investigate the relationship between task characteristics, business intelligence (BI) quality, and task compatibility. It is essential to investigate this relationship, as BI often builds up data from the organization's existing information systems, and thus, is a supplement. In addition, there is a gap within existing research about task characteristics and BI. We conducted a survey of three companies, where 104 BI end users answered the questionnaire. Our findings reveal that BI users who experience high information quality solve difficult tasks, have a specified job, and their task solution is independent of others experiencing higher task compatibility. The main contribution of the survey is a better understanding of how tasks and BI fit together. In conclusion, the model could be tested in different industries and with different information systems.


Task difficulty; Task specificity; Business intelligence; Digital transformation

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DOI: 10.7250/csimq.2018-14.04


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